At SG Jewelz, every piece is carefully inspected before dispatch. We encourage customers to review all product descriptions, images and sizing information before placing an order.
Change of Mind
All purchases are final for change-of-mind purposes. We do not accept returns, refunds or exchanges if you change your mind, select the incorrect size or style, or no longer wish to keep an item.
Earrings & Hygiene
For hygiene reasons, all earrings and pierced jewellery are strictly non-returnable and non-exchangeable for change of mind, regardless of whether they have been worn or tried on.
This does not affect your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 3 days of delivery.
Please provide:
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Your order number
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Clear photographs showing the issue
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A brief description of the problem
We will review your request and provide further instructions.
The 3-day notification period is requested to help us resolve issues promptly and does not limit your statutory consumer rights.
Exchanges & Store Credit
Where appropriate, we may offer a replacement or store credit as a resolution.
We do not provide refunds for change of mind. Where a refund is required under Australian Consumer Law, it will be provided.
Jewellery Care
Damage caused by misuse, accidental damage or improper care is not covered by our change-of-mind policy.
Contact Us
For assistance with your order, please contact our customer service team through our official contact channels.