Privacy Policy

At SG Jewelz, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase from our store.

Information We Collect

When you browse our website, place an order or contact us, we may collect information including:

Your name
Email address
Shipping and billing address
Phone number, where provided
Order and transaction details
Customer service communications
Website usage and device information

Payment information is processed through the payment providers available at checkout.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide customer support
Send order confirmations and tracking updates
Maintain and improve our website
Prevent fraud and unauthorised transactions
Send marketing communications where permitted

Sharing Your Information

We may share relevant information with trusted service providers involved in operating our store, including Shopify, payment processors, delivery providers and technology partners.

Information may also be disclosed where required by law.

Some service providers may process information outside Australia.

Cookies & Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and support marketing.

You can manage certain cookie preferences through your browser or any privacy controls available on our website.

Marketing Communications

If you subscribe to our marketing communications, you may receive updates about new arrivals, promotions and exclusive offers.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided.

Data Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

However, no method of online transmission or storage is completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, meet legal obligations and operate our business.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to or correction of your personal information and to exercise other privacy rights.

To make a request or raise a privacy concern, please contact us using the details below.